Customer Service vs. Customer Support: Key Differences and Why It Matters for Your Business
In today’s competitive business landscape, providing outstanding customer experiences is essential. However, many businesses often confuse two crucial aspects of customer interaction: customer service and customer support. Although these terms are often used interchangeably, understanding the key differences between them can enhance your customer journey, improve efficiency, and drive loyalty. Let’s dive into the distinctions between customer service and customer support, explore their roles, and…